Life can be tough at times and we all need a little help along the way.

Whether it’s coping with bereavement, physical or mental health issues, legal concerns, debt and financial concerns, or family and work troubles, it can mean a lot to talk things through with someone who understands.

That’s why…

The new Care Line, provided by Health Assured, provides you with 24/7/365 access to a confidential telephone helpline and health and wellbeing e-portal and app. This is exclusively available to serving and retired Police Officers, Police Staff and family members.

In your time of need you will be able to talk to a trained counsellor who will seek to understand your needs and provide a tailored support plan. You may be referred on to a specialist advisor who is qualified, accredited and experienced in their specific specialism and who will be able to provide you with information relating to your specific area of concern. Where appropriate, you may also be referred on for counselling.

If you would prefer not to talk to someone directly, you’ll find a wealth of information relating to a range of wellbeing topics on the health and wellbeing e-portal or app, which you access below.


Health & Wellbeing e-portal

Username: Policemutual

Password: Careline 


Health & Wellbeing App

To get the app, visit the Apple App store or the Google Play Store and download the Health and Wellbeing Mobile App provided by Health Assured. Once downloaded, register with your code MHA107477, enter your details and personalise your preferences. 


Health Assured App Instructions
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Call Health Assured

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The (not so) small print
Image courtesy of the Scottish Police Federation